WHAT IS IT?
Client management, also known as ‘case management’, is an approach that recognises that persons living with HIV (PLHIV) and individuals at risk of HIV infection often have multiple and simultaneous healthcare needs requiring services from several providers. HIV client management is a collaborative process between the individual, the client manager, and local service providers aimed at improving access to appropriate and timely health and psycho-social care. Client managers assist individuals in assessing their specific needs, developing strategies to best address these needs, and helping them manage their way through an often complex labyrinth of services.
CLIENT MANAGEMENT IN PRACTICE
Please take a moment to watch how client management works in Kazakhstan. This film was made in the framework of “ACCESS Project: HIV/TB Collaborative Activities in Central Asia” funded by the Dutch Ministry of Foreign Affairs. The project ran between 2008-2012 and covered four countries: Kazakhstan, Kyrgyzstan, Tajikistan and Uzbekistan.