IMPLEMENTATION OF CLIENT MANAGEMENT PROGRAMME FOR HIV/AIDS PREVENTION, TREATMENT AND SUPPORT IN BELARUS
Duration:January 2010 – December 2012||Donor:MATRA||Budget: €682,260
Development and maintenance of two social bureaus in Minsk and Gomel;
Technical support of social bureaus and their staff, monitoring and evaluation of the programme and programme activities;
Capacity building training for service providers;
Establishment of partnership referral networks on project sites.
Established mechanisms to facilitate effective co-ordination and communication between governmental service providers and civil society organisations;
Increased access to services by implementing a client management-based approach;
Client management approach replicated in all regions of Belarus;
Increased levels of knowledge on methodologies for HIV/AIDS treatment, care and support among service providers.
Since the beginning of the project a total of 479 clients signed up for the client management programme;
282 of these successfully completed the programme and received a total of 2627 services from medical, legal and social specialists; the most needed services included medical and psychological assistance;
In both social bureaus there are also functioning self-help groups for people living with HIV. The groups allow clients to share their experiences and benefit from the psychological support of peers. Within the project 35 people found a permanent job and 155 received professional training, which allows them to seek employment;
Each social bureau has its specialisation. The social bureau in Minsk actively works with the children of HIV positive parents. Social bureau specialists conduct family consultancies or individual psychological adjustment sessions. The “Healthy Choice” social bureau in Gomel works with prisoners from the local open prison before and after their release;
41 partner organisations and specialists are included in the referral network of providers working with social bureaus in Minsk and Gomel;
4,000 informational flyers for clients, 400 copies of project newsletters, 200 copies of “Recommendations on client management” and 200 copies of “Standards on client management” were published and distributed by the project.